Pre-sales Customer Service Executive

Bitmain Technologies Pte Ltd

Pre-sales Customer Service Executive

Bitmain Technologies Pte Ltd

Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Customer Service, Brand/Product Management, Business Development, Consumer Services

Qualification: Bachelor's / Honours

Job Requirements

  • Communicate with customers via email or live chat tool, introduce products, answer customer consultations;
  • Actively contact customers for the unpaid orders, collect customer demand, fulfil the order, improve customer service experience;
  • Answer customers’ enquiries about order status and shipping issues;
  • Cooperate with logistics department to help customer to finish the custom clearance and receive their parcels;
  • Deal with customers’ complaints timely and improve customer’s satisfaction;
  • Participate in pricing strategy adjustment, product launching, and other operational issues and put forward constructive suggestions;
  • Summarize the product sales performance and report to the supervisor;
  • Manage and maintain Bitmain talk;
  • Assist superior with the daily operation;

Additional Responsibilities for Senior position:

  • Regularly communicate with large customers, keep the proactive relationship with present customer and solute the questions from customers efficiently;
  • Bring necessary feedbacks to related departments according to the need of customers in order to improve internal system and processes;
  • Keep a close eye on market trend and needs, and aggressively explore and develop potential new customers, in order to complete sales order;
  • Accurately understand and satisfy the customer requirement and develop targeted marketing

Job Requirements:

  • Bachelor’s degree or Diploma from a known university and institution in any area of study;
  • Advanced computer skills in MS Word, Excel, PowerPoint, Photoshop;
  • Good social and communication skills, able to cooperate effective across teams;
  • Service and detail oriented;
  • A team player, flexible, multi-tasker and work well in a team to achieve common goals;
  • Willing to work with high pressure and stress;

Additional Requirements for Senior position:

  • Experience in international customer service, an e-commerce environment will be added advantage;
  • Experience working with Zendesk;
  • Knowledge of logistic operation such as transportation and warehouse management;
  • Experienced working with financial or ERP system;

Company Overview

Bitmain is the world’s leading manufacturer of Bitcoin mining hardware and other related services. Our mission is to continually produce cutting-edge custom hardware, side by side with innovative software solutions, for both consumer and business use alike. We remain at the forefront of the Bitcoin mining industry, and take pride in being one of the most recognizable brands in the cryptocurrency space.
Bitmain was founded by several of the digital currency industry’s earliest players, and our team is comprised of passionate and pedigreed engineers, financial experts, and Bitcoin enthusiasts.
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