Customer Service Officer (Post-sales)

Bitmain Technologies Pte Ltd

Customer Service Officer (Post-sales)

Bitmain Technologies Pte Ltd

Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Customer Service, Sales Support/Coordination, Brand/Product Management, Business Development

Qualification: Bachelor's / Honours

Job Responsibilities: (主要:处理流程偏多,团队协作能力, 独立工作能力)

  • Respond to overseas customer inquiries related to our products via email, telephones or tickets in a timely manner;
  • Research and resolve overseas customer issues of product usage and repair process; (处理流程能力)
  • Create and maintain key knowledge base and help to articulate to help customer solve their problems efficiently; (处理流程能力)
  • Independently serve as an expert resource to custom clearance issues of different countries; (独立工作能力)
  • Assist with system changes, including planned data migration of sales, after-sales and customer data as assigned; (内部协调, 团队协作)
  • Build sustainable relationships and engage customers by taking the extra mile, seize opportunities to upsell services when they arise; (内部协调, 团队协作)
  • Adhere to quality standards, deadlines, metrics, proper procedures and department goals during the daily operations; (内部协调, 团队协作)
  • Additional tasks or projects as assigned;

Job Requirements:

  • Bachelor’s degree or Diploma in Business, Engineering or any other related fields;
  • Strong written communication skills in English and Mandarin as candidates need to communicate with Chinese-speaking and English - speaking internal and external stakeholders on a daily basis.
  • Customer service focus – both internal and external customers;
  • Ability to empathize with and prioritize customer needs;
  • Ability to resolve conflicts and set appropriate expectations with customers;
  • Ability to work with customers and colleagues world-wide;
  • Self-managing and motivated
  • Basic understanding of computer networks;
  • Good command of Excel is necessary for senior positions;
  • Experience of handling international logistics business and customer clearance issues will be added advantage;
  • Experience of working with Zendesk system is preferred.
  • Curiosity and strong interest in emerging technologies, especially but not limited to cryptocurrency will be preferred.
  • Understanding of the cryptocurrency ecosystem and its components, especially mining and the blockchain will be preferred;
  • Good understanding on how a mining pool works will be preferred;

Company Overview

Bitmain is the world’s leading manufacturer of Bitcoin mining hardware and other related services. Our mission is to continually produce cutting-edge custom hardware, side by side with innovative software solutions, for both consumer and business use alike. We remain at the forefront of the Bitcoin mining industry, and take pride in being one of the most recognizable brands in the cryptocurrency space.
Bitmain was founded by several of the digital currency industry’s earliest players, and our team is comprised of passionate and pedigreed engineers, financial experts, and Bitcoin enthusiasts.
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