Project Officer, Information Technology (Ops Support) - 1 Year contract

About Information Technology Division

The Information Technology Division creates, implements IT solutions for EDB and provides IT services and support to EDB users.

As a Project Officer of IT Business Technology team, your key responsibilities include:


Analyse, enhance, testing, troubleshoot and solve issues related to mission critical applications for EDB users
  • Work with application development teams to analyse and design enhancements to systems
  • Perform testing on systems enhancements prior rolling out to EDB users
  • Responding to queries and guide users on the usage of the systems and liaising with system owners and support team from vendors
  • Creating, maintaining and managing the relevant knowledge/records in the system and processes related to IT services
  • Perform project management tasks

Executing change management tasks for IT systems
  • Conducting application trainings for end users - Including planning, organising and managing the logistics, material and administrative requirements for trainings and briefings
  • Working with the team to prepare the communique to users on system/service changes and scheduled service disruption.
  • Liaising with users and IT team to manage changes on IT services


JOB REQUIREMENTS

To meet the challenges of this role, you must have/be:

  • Diploma from a recognized polytechnic
  • Prior experience in functions like marketing, training or similar, in the IT-related industry would be desirable
  • Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders
  • A team player
  • Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast paced environment
  • Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel
  • Singaporean


  

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